Delivery & Returns
Delivery to the Netherlands, Belgium and Luxembourg is free for orders over €75. For smaller orders, in the Netherlands we make a €3.95 delivery charge, while in Belgium and Luxembourg the charge is €5.95.
Here is the delivery information for other countries.
Orders received by us before 4pm (CET) are delivered within 1-2 days. In the Netherlands, PostNL delivers your orders, in other countries it’s UPS.
We’re developing a Click & Collect system, where orders can be picked up for free from your favourite local store.
It’s important to us that our customers are happy and satisfied with their purchase. If for whatever reason this isn’t the case, your items can be exchanged or returned within 14 days. This also applies to items in the Sale.
The customer must pay the cost of returning items.
Please ensure that the Returns Form has been completed and a copy of this form is enclosed with the articles. We will only accept unworn returned items that are in good condition. Please leave the labels on the items.
Alchemist is not responsible for any damage, loss or theft of returned items. Once we have received the returned package, we will refund your money (minus the original delivery fee) and send you an email to confirm this. We try to refund the money within 24 hours of receiving your package.