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Delivery & Returns


DELIVERY
Delivery to the Netherlands, Belgium and Luxembourg is free for orders over €75. For smaller orders, in the Netherlands we make a €3.95 delivery charge, while in Belgium and Luxembourg the charge is €5.95.

Here is the delivery information for other countries.
 
Next day delivery on orders received by us before 4pm (CET) on business days. In the Netherlands, PostNL delivers your orders. In Belgium, Luxemburg and Germany it's DPD, in other countries it’s UPS.
We’re developing a Click & Collect system, where orders can be picked up for free from your favourite local store.

RETURNS
Not happy and satisfied with your purchase? You can return your items within 14 days. 
Returning goods works easily, safely and quickly through the Alchemist return portal.
You must always register your return in advance within the Return Portal.


By logging in with the order number and your e-mail address, you can register your return. Do not forget to mention the reason for your return. After completing the form, you can print a return label. Stick it onto the top of the package to be returned, so that the original label is no longer visible. Postage is not required.

Then drop the package off at:
Netherlands: PostNL
Belgium, Luxemburg and Germany: DPD
You can find their locations on our return portal.


Our return service is not yet available for other countries than BE-NL-LUX-DE.
Return shipping from other countries have to be shipped to us postage paid, but still after registering it on the Alchemist return portal.

We will only accept unworn returned items that are in good condition.
Please leave the labels on the item and keep it in the original packaging.
Damaged or soiled articles are not accepted.
Items that were not purchased on our website cannot be refunded.


Costs of returns
You will pay a fee of € 3,95 as a contribution to the costs of return shipping. This fee is subtracted automatically from your refund amount.
The shipping fees of the original shipment (if applicable) are not refunded but used as an additional compensation for return shipping.
Once we have received the returned package, we will refund your money and send you an email to confirm this. We shall refund the money within 1 week of receiving your package.


Order consciously, that's sustainable too.